Welcome to our website.
TheLittleLuxuryStore.com (“the Website”) is owned and operated by Vankleef Retail Limited (“the Company”).
The term ” TheLittleLuxuryStore.com” “the Little Luxury Store” or “the Website” or “the Company” or “us” or “we” refers to the owner of the website whose registered office [Glenfield dunmore east Waterford Ireland ].
The term “you” refers to the user or viewer of our website.
These terms and conditions are important and protect you and us. Please take the time to read the terms and conditions carefully. If you have any questions about the terms and conditions please email us at email@example.com.
The Company reserves the right at any time and from time to time, to modify or amend this Agreement and/or any part thereof.
We attempt to be as accurate as possible in the description of the Products. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products.
All delivery charges include postage and packing costs. After your purchase, you will receive a confirmation email regarding your order. You will receive a follow up email confirming that the goods have been dispatched to your address.
At Little Luxury Store we aim to deliver your purchases within the estimated delivery time. In times of adverse weather conditions or matters beyond our control, the Company is not liable in contract negligence or otherwise for any loss or damage resulting from any failure to meet the stated delivery date howsoever caused.
The Existing delivery charge rates are as follows however these are subject to change at the Company’s discretion;
Delivery in Ireland is €5.95.
Delivery to the UK is available at a flat rate of €12. UK customers can expect their purchases within three working days
Delivery to Europe is available at a flat rate of €20. You can expect your delivery within seven working days
US, Australia and Rest of World
Delivery to US, Australia and Rest of World is available at a flat rate of €30. You can expect you delivery within 10 to 14 working days, depending on the Country. For a more accurate delivery time please email us at firstname.lastname@example.org
Taxes and duties
Please note that local import duties may be payable on receipt. We are not responsible for any custom fees or duty charged on International shipments.
Tracking your items
If you would like to track your order, you can request your tracking number by emailing email@example.com we will guide you from there.
The prices payable for products that you order are as set out in our Website.
Our product prices are displayed in euros and you will be billed in EUR, however for our UK clients you will find a currency converter at the top of the product listing the conversation rate in sterling is supplied by google currency converter and is a guide only.
We will not be held responsible for any inaccuracies of conversion
Whilst we try to ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Designer, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund. The prices advertised on the Website are inclusive of VAT, where applicable.
Your Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on your delivery address. Please see our “Orders and Shipping” page for further details of estimated delivery costs and shipping times. The delivery costs applicable to your order will be clearly and included in the “Total” amount shown on the checkout page, prior to submitting your order.
Depending on your delivery address additional charges may apply.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.
We must receive payment in full for the price of the product(s) that you order before your order can be accepted.
In the unlikely event that we, or the Designer, encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem. In exceptional circumstances, if we, or the Designer, are not able to fulfil an order we have accepted, your payment card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.
We reserve the right not to submit your order to the Designer, and the Designer reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment, or if you do not meet the eligibility criteria.
RETURNS & REFUND POLICY
How to return:
We are confident you will love your little luxury but if you are in any way unhappy with your goods, please notify us within 48 hours once you have received the goods with a brief explanation of the reason for your return.
Please first notify the customer service department by emailing firstname.lastname@example.org we will confirm approval to post goods back to Little Luxury Store. All exchanges are subject to availability. We will send an email issuing you with a returns number. All related shipping charges are the customer’s responsibility.
Goods must be returned within 7 days of receiving your item. The goods must be unused and in original condition with all original tags and packaging intact. Little Luxury Store will not be liable for returns if the item has been worn or is damaged. Avoid wearing perfume and/or deodorant that could leave a permanent scent or mark on the product. We reserve the right to refuse a refund for items returned that are not in re-saleable condition. The goods are your responsibility while they are in your possession and we cannot be held responsible for any loss or damages that occur during this time. We do not take any responsibility for goods lost or stolen on their way back to us and we therefore recommend that our customers send the items back via registered post and holds onto the tracking number until they know we have received the goods.
Please note that the return shipping cost is your responsibility, including handling costs, unless the item is faulty or we have delivered the incorrect product(s) you have purchased. In this case please supply a copy of the postage receipt and this will be refunded along with the value of the returned product once the refund has been approved.
All items are to be returned to: Little Luxury Store Glenfield, Dunmore East Waterford IRELAND
RECEIVING A REFUND
We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Your refund will be credited to the original purchaser’s credit card. Your refund will be issued within 28 days of receipt of the return. The refund will exclude all shipping and handling costs, with the exception of explicitly faulty items as determined by the Little Luxury Store on a case-by-case basis. Little Luxury Store is not able to refund customs duties or taxes on international orders. Little Luxury Store will not accept returns or exchanges of any sale items.
COOLING OFF PERIOD
In line with the distance selling regulations a customer may cancel unsuitable or unwanted goods within seven days of receiving the goods. You must notify us by email email@example.com within 48 hours of receiving the goods. If the goods are not returned within the stated time period, a refund can’t be issued. The cost of returning the goods is the responsibility of the customer.
Terms and Conditions specific to Suppliers:
Many of our products are shipped direct to you from our approved suppliers “Designer Direct”. We work closely with our Designer Direct Suppliers to ensure the quality and integrity of their Products. We do not see or handle these Products however before they are dispatched to you and so we rely entirely on our Suppliers to ensure that you receive them in the manner you expected.
If that is not the case please inform us immediately and we will work with our Suppliers to ensure you are satisfied within reason.
We do not warrant the quality, skill or capability of any Supplier to deliver any product and the Company shall not be held responsible or liable for poor performance of a Supplier, late delivery or missing product to the failure of a Supplier but we will commit to working to ensure that any instances where your dis-satisfaction is due to the unreasonable failure by a Supplier to properly fulfil their obligations are remedied.
We do not allow Suppliers to offer flawed products or products of lower quality than the standards set by the Company (do we need to define what is “market standards”) for sale on the Website. If products you have ordered are not as described, are flawed or of a lower quality than the Company’s acceptable standards, you can return them to us and we will liaise with the Supplier on your behalf. In the event that it becomes necessary to do so, you will receive a full refund of the price of the defective product, any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you should arrange for them to be returned).
In this regard we reserve the right to remove a Supplier’s posting, Products or listings from the Website at any time at the sole discretion of the Company.
While we will not under any circumstances be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience, or irregularity resulting from or attributable to an act or default of any Supplier, company, firm or persons in connection with the carrying out of such arrangements or bookings we will work with you to resolve any issues you encounter.
Every Purchase is accepted subject to the conditions imposed by Suppliers and other companies, firms or persons concerned with the delivery of such Products and as such any claim with respect to such matters must be made against the appropriate party. In general our Suppliers provide a six month warranty against any defect or fault in respect of your purchase however this warranty does not cover any damage caused by accident, inappropriate use, ordinary wear and tear, attempted repair or modification, negligence or failure to follow the Supplier’s advice on care. A Supplier may agree to replace or repair an item at their absolute discretion but for the avoidance of doubt may choose to charge a fee for any repair required outside of the warranty period or within it when any of the above circumstances apply.
The Company does not accept any responsibility for any liability, damages, losses, claims (including legal fees) resulting in any way from a Customer’s use of an Advertiser/Supplier Service resulting in a loss to any third party whether such loss is attributed to a Customer or to any other person through their account as a result of intent, negligence, recklessness or inactivity or otherwise.
It is the Company’s policy to respect the privacy of its users. The Company will not monitor, edit or disclose any personal information about you without your prior consent. In the course of our dealings we may acquire personal data and information about you which you have registered with us. In this regard, the Company undertakes to only use your data in accordance with strict conditions however, we reserve the right to and you hereby agree to allow us to disclose any information about you to law enforcement, government officials or to any court or court officials as we in our sole discretion believe necessary or appropriate. Nothing in this Agreement relating to the confidentiality of information shall prevent or hinder the Company from complying with its legal obligations under the Data Protection Act 1988 as amended.
By submitting your information to the Website you agree to allow the Company to communicate with you in a responsible manner.
Links included within the Website may let you leave the Website and enter other websites. These sites are not under the control of the Company and the Company is not responsible for the contents therein or any link contained in such a linked site or for any changes or updates to such sites. These links are simply provided as a convenience and the inclusion of any link does not imply its endorsement by the Company of that site or any association with their operators.
All trademarks, trade names, service marks, rights (registered or unregistered) in any designs, applications for any of the foregoing; trade or business names; innovations, inventions whether or not capable of protection by patent or registration, registered design and topography rights; know-how, including data specifications, drawings and instructions; secret formulae and processes; rights protecting goodwill and reputation; database rights and rights under licences and consents in relation to such things, rights in the nature of unfair competition rights, and rights to sue for passing of and all rights or forms of protection of a similar nature to any of the foregoing or having equivalent effect anywhere in the world; copyright, trademarks and other intellectual property rights in and relating to the Website (hereinafter referred to as “Intellectual Property”) are solely owned by the Company or its suppliers.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the Intellectual Property. All other trademarks, product names and company logos cited herein are the property of their respective owners.
All website design, text, graphics, the selection and arrangement thereof and all software are copyright of the Company. These do not include the logos and graphics which are the property of the Company’s partners.
Submissions to the Website
Where you may be invited to submit any contribution to the Website (including by way of email, text, forum postings, photographs, graphics, video or audio) you agree, that by submitting your contribution you are granting the Website a perpetual, royalty-free, non-exclusive, sub-licensable right and the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the Website policy.
Also by submitting your contribution to the Website you declare that your submission is your own original work and that you have the right to make it available to the Website for all the purposes specified above.
You declare that the submission is not defamatory and does not infringe any law and indemnify the Company against all legal fees, damages and other expenses that may be incurred by the Company as a result of your breach of the above declaration and waive any moral rights in your contribution for the purposes of its submission to and publication on the Website and the purposes specified above.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Limitation of Liability
The Company shall not be liable for any damage, whether direct, indirect, incidental, special or consequential relating to your engagement with the Website. Under no conditions and in no event shall the Company be liable for any direct or indirect, incidental, consequential, special or exemplary damages or loss howsoever arising, (including but not limited to negligence or breach of this Agreement or otherwise) or for any loss of data, profit, revenue, goodwill or business howsoever caused even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of the Company.
The Website does not make any warranty that it is free from infection by viruses or anything else that has contaminating properties. The Company does not accept any liability for any losses or claims arising from any inability to access the Website.
Indemnity and Waiver
You hereby agree to indemnify and keep indemnified the Company its successors and assigns and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your use of and from material posted on the Website or resulting from any breach of this Agreement whether such breach is carried out by you or by any other person through your account, arises out of your data, your use of the Website, your connection to the Website or your violation of any third party rights.
Furthermore, you hereby acknowledge that any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you waive any right to bring any claim or action against the Company or its successors, assigns, directors, officers, employees and agents for any loss, damage or injury arising from use of the Website or as a result of from engaging the services of the Website.
The Company reserves the right to assign or subcontract any or all of its rights and obligations under this Agreement.
Modifications to the Website
The Company reserves the right at any time and from time to time to modify or discontinue temporarily or permanently, the Website (or a part thereof) with or without notice. You agree that the Company shall not be liable to you or any third party for any modification, suspension or discontinuance of the Website.
You may not create a link to this website from another website or document without the Company’s prior written consent.
All notices given by the Company to you will be given by e-mail from firstname.lastname@example.org or by postal mail or by general posting on the Website.
A waiver by the Company of any breach by any Customer or Supplier of any of the terms, provisions or conditions of this Agreement or the acquiescence of the Company to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such term, provision or condition or of any subsequent act contrary thereto.
This Agreement shall be governed by Irish law and the Customer consents to the exclusive jurisdiction of the Irish courts in all matters regarding it.
If at any time any one or more provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall continue in full force and effect.
All questions or disputes regarding the Website must be submitted in writing within 30 days of the query where applicable, to email@example.com.
Terms and Conditions Specific to Purchases:
The following terms and conditions relate specifically to the purchase of jewellery or other stock on the Website.
We reserve the right to revise these Terms and Conditions at any time by amending this page. Some of these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the Website.
“Customer” means you, being any person who Purchases a product through the Website.
“Supplier” means a third party supplier of goods and/or services who has agreed to provide services to the Customer by arrangement of the Company;
“Payment Details” means the electronic payment details validly entered by you on the Website upon purchase of a service.
“Purchase” means the purchase of a product on the Website in accordance with these Terms and Conditions.
Images or Media clips on the Website are for display and illustrative purposes only and while care is taken to display products in manner which properly reflects their colour and characteristics. We attempt to be as accurate as possible in describing our products. We cannot however guarantee that the product will look similar in every resolution or computer screen so the tangible product you receive may differ slightly in colour tone from that which is displayed on our Website. Each product is sold subject to its individual product description which may set out additional specific terms and conditions related to that product including without limitation terms and conditions concerning estimated delivery times. The Company does not accept responsibility for inaccurate content and/or safety instructions, which are included on any products supplied.
If the Product you receive is flawed or differs materially from that described on our Website you will be entitled to return that product within 28 days and you will receive a full refund. This does not affect your statutory rights.
Placing an order on the Website online store is deemed to be your acceptance of these terms and conditions including those outlined above.
Any order made by you shall be deemed to constitute an offer to purchase. No contract shall exist between you and the Company for the sale by the Company to you of any product unless and until the Company accepts your order. That acceptance shall be deemed complete and shall be deemed to be effectively communicated to you either at the time the Company sends an email to you (whether or not you receive that email) or the product is actually dispatched to you. Any such contract will be deemed to have been concluded in Ireland and will be interpreted, construed and enforced in accordance with the Laws of Ireland.
While every effort is made to ensure the availability of products and to fulfil all orders, the Company cannot guarantee the availability of any product displayed on the Website. The Company reserves the right to discontinue the sale of any product, good or service listed on the Website at any time without notice. The Company cannot confirm the price or availability of a product until your order is received. Our goal is to maintain a completely accurate Website. In the event that price or other errors are discovered we will promptly correct them and the amended provision will apply. The Company reserves the right to change or amend prices or promotional offers at any time without notice.
Prices are inclusive of VAT at the current rates but do not include delivery charges. These will be notified to you and applied after you select your shipping method. Promotional prices indicate that these prices were listed at the original price for at least 28 days prior to this reduction.
While the Company will endeavour to meet our delivery estimates, we cannot guarantee delivery within these time frames and we will not accept responsibility if your order is delivered outside the specific countries time frame.
Title to the goods will only pass when delivery is acknowledged by a valid signature from a member of your household who is 18 years or over.
The Company will accept the return of any product which is in its original condition, packaging and UNWORN and in the opinion of the Company is re-saleable. In order to return goods, please contact the Company by email at firstname.lastname@example.org or contact as by telephone quoting your order number.
Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. If we agree to provide you with a refund we will instruct our Bank to credit your credit card account within 30 days of receipt of the returned product.
The Customer will be responsible for the cost of returning any Products to the Company unless the Products prove to be faulty. The Company can arrange for the collection of Products at the Customer’s expense, alternatively the Customer may choose to return the Products by their own means. The Company shall bear no responsibility for the Product until it is received at the Company offices and is deemed to be re-saleable.
Replacement and/or refunds are not available if the Product is damaged or becomes faulty as a result of misuse, mishandling or the actions of any party other than the Company or our employees.
All transactions, communications and disputes with the Company fall within the jurisdiction of the Republic of Ireland. Any disputes are subject to, and will be dealt with in accordance with Irish Law.
Once payment is received the Product will be sent by post or courier to the address provided.
If there is a problem or fault with the product we will rectify and/or replace, on notification and return of the faulty product.
Cooling Off Period
The Company acknowledges the terms of the European Directive on consumer rights (Directive 2011/83/EU) (known as the Consumer Rights Directive) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No. 484/2013). When purchasing online, you are entitled to a cooling off period in which you may cancel your Purchase at any time within 14 days from the date on which you have made the Purchase (the “Cooling Off Period”) provided you have not already redeemed the Purchase.
If you wish to cancel your Purchase during the Cooling Offer Period, you must send an email notifying us to email@example.com.
The Company shall not be liable to you as a result of any delay or failure to perform its obligations under these Terms and Conditions if and to the extent such delay or failure is caused by an event beyond the Company’s reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
If any provision of these Terms and Conditions is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.